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Our Technology
Our technology architecture and infrastructure provides the world-class
infrastructure necessary to maintain your dedicated Trial Servers 24x7.
We operate our primary Cisco-powered data center out of San Antonio,
TX and a second data center in London, England. Our European data centre
in London has been engineered with the same redundancy and reliability
as our primary data centre in San Antonio. Our London data centre is
staffed 24 x 7 by highly-trained technical support personnel. The European
data centre provides a great opportunity for you to add redundancy to
your web site. Placing a duplicate set of your servers in our second
data centre will further ensure total web site uptime.
Our European data center acts as our primary server facility for our
European customers.
Our data centers have been engineered to avoid any single point of
failure in our connectivity, power, or HVAC. And because our data centers
are not open to the public, you can rest assured that only a handful
of highly trained, level-three technicians will be allowed within close
physical proximity to your server.
Physical Security
The data center is physically isolated from everyone but level three
technicians. Public access is strictly forbidden. Access to the floor
the data center resides on is restricted to those holding military-grade
pass cards. Furthermore, access to the data center itself is restricted
by Biometric hand scanners.
Location
San Antonio is an ideal location for our primary data center because
of the absence of natural disasters. San Antonio is on the most seismically
stable soil in the US. In fact, San Antonio is one of only two places
in the US that Lloyd's of London will underwrite for earthquake insurance.
Additionally, the absence of hurricanes and tornadoes make the San Antonio
data center the perfect location for your mission-critical data.
Conditioned Power
Power systems in our data centers are designed to run uninterrupted
even in the unlikely event of a total power outage. All servers are
fed with conditioned UPS (Uninterruptable Power Supply) power that will
run if utility power fails. The UPS power subsystem is N+1 redundant
with instantaneous failover in case the primary UPS fails. In the event
of an extended power outage, an on-site diesel generator can run indefinitely.
The generator is regularly tested to ensure that it will continue to
function in the event of an emergency.
A Precision Environment
Our data centers are meticulously tidy. All air is circulated and
filtered every 90 seconds to remove dust and contaminants. The data
center's HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant
to ensure that - even in the event of an entire HVAC system failure
- there is a duplicate system on standby to take over. An advanced fire-suppression
system is in place to prevent any fire from spreading - in the unlikely
event that one could start. All cables to servers and routing equipment
are securely tied down, and cable racks suspended from the ceiling provide
dual routes for all cables. In the event that all cables on a cable
rack are cut or burned, packets of data will automatically be routed
to a second set of cables on the other side of the data center.
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